What We Collect and How We Use It
Generally, you may visit this Site without providing Orb with any personally identifiable information. However, in certain sections of this Site, we may invite you to submit questions or comments or request information. Due to the nature of some of these activities, we may ask that you complete and submit an online form with personally identifiable information such as your name, address, phone number, company name, operating system, mobile devices and email address. Your personally identifiable information may be used to deliver certain services or information you have requested, verify your authority to enter certain password protected areas of the Site, and improve the content and general administration of the Site. If you request that Orb send certain information to a friend, Orb may ask you to submit your friend's email address and Orb will only use such email address to send the requested information.
The Orb desktop software application resides on your computer. At certain times, such as when you record TV or add new media files, Orb creates a thumbprint (irreversible signature which contains no media content) that is used to dynamically update your personalized index of files. Thumbprints do not contain any personally identifiable information such as your name, the subject of the content or the content file itself.
The Orb software periodically contacts us to check for software updates. No personally identifiable information is sent in this communication.
The Site may track the number of Site visitors, the number of visitors to each page of our Site, IP addresses, browser type and the domain names of our users' Internet Service Providers, and we may analyze these data for trends and statistics in the aggregate, but such information will be analyzed and retained in aggregate form only and it will not contain information in a manner that is personally identifiable. We may use such aggregate information to analyze trends, administer the Site, track users' movements, and gather demographic information for aggregate use. We may also disclose certain aggregate information to third parties in connection with our promotion of the Site and the Orb service, as well as use various portions of the aggregate information in connection with the operation of certain functionality of the Site.
To improve your experience and administration of the Site, we may use "cookies" when you are logged into the Site using your e-mail address and/or password. A cookie is a piece of data that is transferred to your browser by a Web server and can only be understood by the server that gave it to you. It functions as your computer's identification token and enables Orb to personalize your experience when you are signed in to the Site. The cookie also contains your e-mail address so that we can make it easier for you to sign in. If you reject the cookie, you may not be able to sign up for some of the services or use certain features of the Site.
Disclosure of Your Personally Identifiable Information
Orb may employ procedural and technological measures, such as encryption, firewalls, secure socket layer, password protection, internal restrictions and other security measures, to protect your personally identifiable information from unauthorized access. Such measures are reasonably designed to protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. However, Orb cannot guarantee that unauthorized third parties will never be able to defeat these measures or use your personally identifiable information for improper purposes. Therefore, you should consider any communication that you transmit to Orb (such as data, questions or answers, comments, or suggestions) as non-confidential, and you hereby agree that Orb will not be liable or responsible if personally identifiable information that belongs to you is intercepted and used by an unintended recipient.
Security and Confidentiality
You can retrieve your login (if you have verified your email address) or change your password: just click the Forgot your login or password links on the mycast.orb.com login page and follow the prompts. Your Web-based access to your personally identifiable information is protected by an encrypted password. We recommend that you do not disclose your password to anyone. The security of your personally identifiable information also relies on customers protecting their Orb password. If you suspect that someone may have obtained access to your password, please change it immediately by signing in to your account at http://mycast.orb.com & change it from Settings->User Account->Password->Click here to change your password. Additionally, your personally identifiable information resides on a firewall-protected server that only selected Orb personnel have access to via password.
We strive to communicate with our customers in a timely, respectful, and honest manner. If you are receiving emails from Orb, and at any time no longer wish to receive these communications, you may unsubscribe from a mailing list by following the instructions contained at the bottom of the email.
In rare occasions it is necessary to send out a strictly service-related announcement that is not promotional in nature. These announcements may notify you of planned service suspensions and outages, as well as other administrative matters. Generally, you may not opt-out of these communications, though you can deactivate your account. These notifications will generally be sent to a validated e-mail address for your account.
Orb is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Orb's services, software and Site are not intended for and may not be used by children under the age of 13. Orb does not knowingly collect personally identifiable information from children under the age of 13 and Orb does not target its services, software or this Site to children under 13.
428 13th Street, 3rd Floor
Oakland, CA 94612